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1. Introduction

“12 SEASON” we respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines our practices concerning the collection, use, protection, and sharing of your personal data when you use our website, services, and related applications. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information necessary to provide and improve our diverse range of services (including travel, visa, IT, and e-commerce). The types of data we may collect include:

• Personal Identification Information: This may include, but is not limited to, your name, email address, phone number, date of birth, physical address, educational details, and passport status.

• Service-Specific Information: Data related to your service requests and preferences, such as travel choices, university interests, project requirements, and purchase history.

• Technical Data & Usage Information: Information automatically collected from your device, including your IP address, browser type, device identifiers, location data, and usage statistics gathered through cookies and similar tracking technologies.

3. How We Use Your Information

We process your collected data for the following principal purposes:

• Service Provision: To process your service registrations and transactions, including travel bookings, visa applications, IT service deployment, and e-commerce order fulfillment.

• Communication: To communicate with you regarding your inquiries, orders, updates, and customer support requests.

• Marketing: To send you promotional materials and marketing updates, but only where you have provided your explicit consent.

• Service Improvement: To analyze usage and technical data to enhance the functionality, quality, and user experience of our website and services.

• Legal Compliance: To comply with applicable legal obligations, regulations, and to respond to lawful requests from public authorities.

4. Sharing and Disclosure of Information

We assure you that we do not sell or rent your personal information to third parties for monetary gain. We may, however, share your information in the following limited circumstances:

• Business Partners: With partner agencies necessary to fulfill your requested services, such as travel booking agents, university admissions offices, and shipping providers.

• Trusted Vendors: With third-party IT vendors and service providers (e.g., hosting providers, CRM tool providers) who assist us in operating our business, subject to strict confidentiality agreements.

• Legal Requirements: When we believe disclosure is necessary to comply with a legal obligation, a court order, or to protect the rights, property, or safety of 12 SEASON, our users, or the public.

5. Data Security

We implement rigorous technical and organizational measures designed to secure your personal data from unauthorized access, alteration, disclosure, or destruction. Our security protocols include:

• SSL Encryption for data transmission.

• The use of secured servers and cloud storage solutions.

• Strict access control policies to sensitive information.

• Routine security audits and reviews.

6. Cookies Policy

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic and usage patterns, and improve site functionality. You maintain the right to control the use of cookies at the individual browser level. You can generally manage your cookie preferences through your web browser settings.

7. Your Data Rights

In accordance with applicable data protection laws, you have the right to:

• Access your personal information held by us.

• Request the correction or deletion of inaccurate or incomplete data.

• Object to the processing of your data.

• Opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in those emails.

• Lodge a complaint with a relevant supervisory authority regarding the misuse of your data.

8. Third-Party Links

Our website may contain links to external sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of thirteen (13). We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have inadvertently received personal data from an individual under 13, we will delete that information immediately.

10. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on this page and updating the “Effective Date” at the top. Your continued use of the service after any such change constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us: